USE OF SITE AND APPLICATION
This site and applications (apps) may only be used as a shopping resource or to conduct online communications. You may not distribute or commercially exploit the site or any part of its content (whether by reproduction, retransmission, dissemination, sale, broadcast, circulation, republication, amendment, re-delivery using "framing" or similar technology or otherwise). Any use of the online communication features of this site may only be used for lawful purposes and you may not post or transmit any material which is objectionable (whether harmful, threatening or otherwise); Memorieslab Ltd reserves the right (but without the obligation or liability) to prohibit or remove any such material.
RESALE PURPOSE IS NOT PERMITTED
All products sold are for customer use only and shall not be commercially resold. Memorieslab may refuse any purchasing order that we suspect is for commercial resale.
All Memorieslab products can be purchased through our website: http://www.memorieslab.com
and our IOS and Android apps. Besides our Gift Cards and ready-made products, Memorieslab does not allow third party vendors to sell our online printing services directly. Memorieslab will not be held responsible for any purchases from third party sites or vendors. If customers receive any information regarding third party vendors, please contact us. Your help will be much appreciated.
Customers should always purchase with his/her own credit card or payment account. Making a payment with someone else's credit card or payment information is illegal. If this event arises, the customer will be held fully responsible for the consequences.
Although Memorieslab offers a variety of currency rates for product purchases, all final purchases will be made in RMB.
All photos uploaded by the customer are assumed to be cleared of all copyright and license restrictions. We will not be held liable for any copyright or privacy infringements caused by the customer's negligence.
All Memorieslab photos are printed on authentic, ISO-approved photographic papers using non-third party specialized equipment and ink. Memorieslab will not be responsible for any resolution or print quality issue caused by the nature or file size of the photos submitted, however, we are obligated to warn you if a photo may have poor print quality in our online purchasing platforms (website and app). While we do support accessing third party accounts such as Facebook and Instagram to retrieve photos, it is best to upload the original files to obtain maximum quality output. Although we try our best to reproduce your images as accurately as possible, we do not guarantee that the colors of our prints or product will be fully identical to the ones indicated on your screen.
To optimize print lifespan, we recommend that all Memorieslab photos should be kept indoors and should not be exposed to direct sunlight, extreme temperatures and humid environments. Memorieslab will not be liable for any damages, misuse, misplacement of Memorieslab products inflicted by the user or caused by the environment the product is placed within. This includes, but is not limited to, physically tearing the photos/products, soaking the photos, exposing the photos to direct sunlight, leaving the photos/products in humid and extreme environments over a prolonged period of time, or any unconventional, disruptive and insensible practices.
INDEMNITY AND LIMITATION OF LIABILITY
You agree to indemnify, defend and hold harmless Memorieslab from and against all losses, expenses, damages and costs (including reasonable legal fees) arising from any breach of these Terms and Conditions or any other activity by you in connection with your use of Memorieslab services. You further agree that Memorieslab shall not be held liable howsoever for your use of the site and you agree to waive all claims that you may have against Memorieslab for any loss or damages you may sustain in connection with your use of the site. In the event that this disclaimer is unenforceable, the total liability of Memorieslab, if any, for losses or damages shall not exceed the fees you paid for the particular service or product upon which liability is based.
AMENDING ORDER DETAILS
It is the customer's responsibility to ensure all information provided during the checkout process is correct. If an oversight related to shipping or payment information does occur, customers should contact customer service to communicate any changes within 2 hours (UTC+8:00,workdays) of placing their order. Memorieslab will try best to meet customers’ need, but we won’t guarantee that the requested changes must be processed accordingly. Customers would be charged if they persist to replace images after an order has been produced. We will not be held responsible for delays or damage if order has already shipped without be informed the right shipping address and contact ways.
Due to privacy concerns, our staff is required to ask for the following details before any possible amendments can be made:
1. Customer's email address and phone number
2. Order ID
3. Customer's name and phone number
4. Customer's chosen address
In the case that the customer cannot accurately provide all the requested order information, we reserve the right to ignore all requests and amendments due to safety and privacy concerns. Since it is our practice to email an electronic invoice with all the order details to your specified email address upon all purchases, you are expected to accurately present all the information we request. Aside from the contents presented in our electronic invoice such as name, phone number, address, payment option and buyer's email, etc., under no circumstances will our staff request you to provide any additional information that hasn't already been provided. Our staff will never request you to provide us with your full payment credentials and passwords to relevant payment accounts. This includes, but is not limited to, your bank account number and/or password, detailed credit card information (card holder name, expiry date, CVV) and any other information that hasn't already been provided.
In the case that the email address provided is incorrect, you must contact us using the phone number provided upon checkout. If, by any chance, both the email address and phone number provided are incorrect, we are not obligated to honor any amendment requests.
ACCOUNTS, PASSWORDS AND SECURITY
Product order services offered on or through the Site may require you to open an account (including setting up an Memorieslab ID and password). You are entirely responsible for maintaining the confidentiality of the information you hold for your account, including your password, and for any and all activity that occurs under your account as a result of your failing to keep this information secure and confidential. You agree to notify Memorieslab immediately of any unauthorized use of your account or password, or any other breach of security. You may be held liable for losses incurred by Memorieslab or any other user of or visitor to the Site due to someone else using your Memorieslab ID, password or account as a result of your failing to keep your account information secure and confidential.
You may not use anyone else’s Memorieslab ID, password or account at any time without the express permission and consent of the holder of that Memorieslab ID, password or account. Memorieslab cannot and will not be liable for any loss or damage arising from your failure to comply with these obligations.
Memorieslab uses all reasonable efforts to print and ship your order as quickly as possible. While order processing can depend on our current queue, special events and public holidays, all packages will be shipped using express (depending on the destination) as soon as production has been completed. For more detailed information regarding shipment and delivery times, please refer to our Shipment section.
It is our practice to email customers their corresponding shipment tracking number once the parcel has left production. From this point on, Memorieslab will not be held responsible for any additional delays caused by the courier's inability to deliver the parcel on time.
Please note production and arrival times are estimates only. There is an additional five-day extension to our estimated delivery time in cases where our equipment needs to undergo maintenance and/or repairs during high seasons.
If customers wish to receive an order before a specific date, we ask that they place the order in advance, and confirm it with a Memorieslab sales representative.
In the case that an order is lost due to one of our shipping partners, please refer to the courier's corresponding terms and conditions.
Memorieslab will not be responsible for delivery delays due to the following issues:
1. Delays caused by the shipment courier's failure to meet quoted delivery date
2. Natural disasters, blackouts and other external factors
3. Delays caused by customs inspections (international shipment)
Occasionally orders are returned due to incorrect home, PO Box or hotel address, failed delivery attempts, refusal to pay tax/provide ID, if the customer is unable to make import declarations, or the parcel is refused by recipient. In this case, customers will be fully responsible to pay all additional reshipment costs for their order.
Memorieslab is extremely cautious when it comes to shipping out your orders to your specified address. We use many precautionary steps to prevent this from happening but if under any circumstance, an incorrect order is shipped to your address you agree to cooperate and keep the contents of the package confidential. You will immediately notify us about the issue. Although this problem might not be caused by us, we will bear full responsibility for reshipment fees. Compensation for the delays and damages will be repaid through upgrades or the provision of access codes only.
RIGHTS CONCERNING THE WORK
The artist, because of having taken the initiative of his creation, remains the bearer of the rights of author of his or her work. The rights of representation and of reproduction of the works presented on the site http://www.memorieslab.com
belong to their authors and to Memorieslab. Their conjoint authorization is necessary for all exploitation of these rights. Your rights to the purchased work are therefore limited to a right to private use, excluding any right of representation and of reproduction.
All the elements present on the site and the site in itself are protected by the right of the author, right of trademarks, of designs, and models and/or all other intellectual property rights. By item, which we understand to be non-exhaustive: the photographs, images, designs, illustrations, texts, videos, logos, screen savers, backgrounds, trademarks, models, software programs…These articles belong to the company Memorieslab or are utilized with the permission of their owners.
Therefore, all reproduction, representation, utilization, adaptation, modification, incorporation, translation, commercialization, partial or integral by whatever procedure or on whatever medium that may be (paper, digital…) are forbidden, without the advanced written authorization of Memorieslab, should be punished and fined according to the related laws and regulations.
TITLE OF PRODUCTS, DOCUMENTS AND FEES TO IMPORT
All titles of products will be passed to the customer once Memorieslab dispatches the order.
For many international shipments, you may be required to pay customs and duties, obtain certain licenses or apply for registration of your purchased products in your own country to receive delivery of your package. The customs charge and/or import regulations are determined completely by the government of your country, and as such we have no control over those costs or regulations. As such, we will not pay, nor be held responsible, for such costs or arrange for the application of import licenses. By continuing with you order, you agree to be responsible for any customs or duties incurred as a result of your country's customs and duties regulations as well as obtaining any import registrations or license required for the products you are purchasing. If the package is rejected by the customs of your home country and returned to Memorieslab, you will be responsible for the return shipping charges and additional charges Memorieslab will have incurred for your package.
EXCHANGE AND RETURN POLICY
It is our responsibility to provide our customers with the best products and services. All Memorieslab products are non-refundable, but they can be replaceable under reasonable circumstances. Memorieslab is not obligated to replace an entire package; rather, we will only replace the damaged item. Please note that we will first need to verify the condition of the flawed product before issuing a replacement. Customers will be required to provide photographic evidence and must email the photo to <a href="mailto:email@example.com">firstname.lastname@example.org</a>. In some cases we will require the damaged product to be mailed to our office for inspection before replacement. Exchange is only valid within 30 days upon receiving the product from our partnered shipping companies. Memorieslab will make all final decisions. We will not be responsible for any damages caused by the customer (See Disclaimer).
Memorieslab will provide a full refund to all customers whose packages have not been shipped out five days after the latest estimated time of arrival (ETA) stated in the electronic invoice. However, we are entitled to warn customers of potential delays via email from <a href="mailto:email@example.com">firstname.lastname@example.org</a> if the delay is caused on our production end prior to the ETA date stated. In other words, if the package hasn't been processed and shipped by the ETA date, and we haven't notified customers about such delays, we will be held fully responsible for the delays, and the package will be refundable. In most, if not all, cases a prior notice will be sent to the designated email address to warn about potential delays before the ETA. In this case, Memorieslab reserves an additional five days to complete and ship the package before customers are eligible for a refund.